I have spent most of my working years geared towards customer service. It’s important to have great customer service – it’s what keeps your business alive! Without great service, your customers have no reason to come back to you…and usually they will go to the next place that makes them feel better.
I don’t know about you, but I never want to drive a customer away. I have put together some tips for you here that you can use for your online services. Having customers online is already more difficult than having customers in-person. You have to go the extra mile to make up for your lack of body language and tone. Let’s get started:
Name- Drop. Not in the normal sense, but you need to make sure that you use your customer’s name in your correspondence with them. Start every email or message with their name. When you are helping a customer online, they need to know that it is personal. A good rule of thumb in person is to use their name 3 times – when you are online, you should use it every time. They will have a personalized message and it creates a relationship between buyer and seller.
Thank You. A simple thank you goes a long way! After a customer purchases from you, send them a personal thank you. This can be just a quick e-mail or even a note in the mail (ambitious if you have lots of sales). Personally, I like to send a quick email along with my automatic thank you generated from Etsy. My email contains a graphic header that goes with my Etsy shop theme, the thanks, and usually general instructions or advice for my products along with a reminder that my customers can always reach out to me.
Problem Solve. If a customer is inquiring about a product that you do not have or are unable to make for them – offer a similar suggestion. This will show them that you would still like their business. It also helps to ask your customer why they want that particular item or service. Sometimes, the best option for them is an alternative anyway! If you do not have something similar to offer that they would like, see if you can suggest another trusted seller for that product. This is a great way to build up some networking (see if you can message that seller directly and let them know) that may return the favor.
Think. This sounds very simple, but for some it can be difficult to focus on the way they are coming across to their customers. Everyone has their own version of walking in to a store where they received the worst service (I’m sure you are thinking of that right now!). You never want to be the person that causes that type of experience for your customer. Re-read what you are sending or typing to them. Read it out loud. Have you addressed their questions? Have you offered a solution? What can you do to make them happy?
Ultimately, that is what customer service means to me. Making my customers happy and making them come back to me.
Do you have any customer service tips that work for you? Do you have any tips that you would like to give others that you wish had happened to you? Comment below!
Wednesdays seem to be the hardest day to get through for me. It’s the middle of the week and I still have 2 more days until the weekend! I try to be positive and make the most of every day. I don’t want to spend my life living for the weekend…but sometimes it is just difficult!
I make time for myself during the week so that I don’t feel like I am dragging along – and this means indulging a little! I am not going to tell you that I make time for the gym and make sure that I am eating well… I do this, but sometimes you just need a little “pick me up”.
One of my favorite guilty pleasures is taking a warm, bubbly bath. I love getting Epsom salts and bubble bath mixes that are scented. I particularly enjoy the ones that smell like eucalyptus or lavender. Not only is this super relaxing, but it takes a while. To fully enjoy the bath I make sure I set aside 30 minutes. Put on a show, bring a drink in the bathroom with you and get ready to unwind!
Another guilty pleasure for me is nail polish. For a present one year, Chris bought me a nail polish rack to hold all the polishes I have- currently over 30 bottles! I love to paint my nails at night after work. It makes me feel put together and more feminine. This is also something that takes some time as I have to wait for my nails to dry. My secret is that I sometimes paint my nails in my parking lot before I go in to work. Easy and no danger of smudges.
Overall, my guilty pleasures are little activities that make me feel more like myself. These activities become my “me” time and allow me to settle down, reflect on the day and get ready for the next one.
Do you have a favorite way to end your day? Let me know!
Today’s gifts are perfect for the new couple on your shopping list. Recently engaged, I looked for things that we would appreciate, and typically most couples could find use for.
Each link opens in a new window to the Etsy page where you can purchase the items shown.
1.) Monogrammed Throw: Let the couple cozy up under their newly shared name! Great timing with cold winter nights ahead, and cute enough for the back of their couch.
2.) Wall Art: This piece is listed as an anniversary gift, but any decorations declaring their love for each other is always welcome in a newlywed’s home. Deck the halls!
3.) Custom Luggage Tags: Great for an upcoming honeymoon, or to help them get started on their travel dreams. This listing features leather tags that are beautifully rustic, with trendy embellishments.
4.) Custom Cutting Board: Another reason for the happy couple to start cooking together. We personally have a custom cutting board, and even though we only use it for decoration – we adore it!
Don’t forget to check out the rest of the work available from these Etsy sellers.
On tomorrow’s gift guide: Gifts for Parents & Grandparents